Hours of Operation: Open by appointment Tuesday - Friday, 10am-7pm and Saturday, 10am-5pm
All product and gift certificate pick-ups need to be scheduled as our front door is usually locked which allows us to give our current clients our undivided attention. Therefore, we are sorry we are unable to accomodate walk-in clients but we will spoil you at your appointment time.
Booking: Last minute scheduling can be arranged depending on availability. To ensure that you get your desired Spa appointment is it helpfull to book 1-2 weeks in advance. A credit card is necessary to hold your appointment.
*** For groups of 3 or more: a non refundable reservation fee of $50 will
be charged only if you cancel your appointment (this is in addition of our
24-hr cancellation policy). If you keep your appointment no additional
fees will be charged. Unfortunately, lots of people are no shows to their
appointments and this causes our therapists missed opportunities to work
with others.
Arrival: Please arrive a few minutes early prior to your scheduled appointment. This will allow you a few moments to relax and ensure that you are seen on time. Unfortunately, in order to stay on schedule for all clients, the clients who are 15 minutes or more late will not be able to be seen and will need to be rescheduled. Please turn your mobile phone on vibrate or off to help keep our spa environment relaxing.
Cancellation Policy & Fees: We require 24-hour cancellation notice or a 50% cancellation fee will be charged or 50% of a gift certificate value deducted. No shows will be charged the full service price. We regret to charge any cancellation fees, however we loose income for every appointment slot that could have been filled by another customer when no shows occur. A $20 fee will be charged for all returned checks.
Return Policy: We accept an exchange or Spa Credit for all returned merchandise. All returns must be made 10 days of date of purchase and with an original receipt.
Gift Certificates: Gift Certificates cannot be refunded or redeemed for
cash; and has no cash value. Slice of Heaven Day Spa is not responsible
for lost or stolen Gift Certificates. Regular cancellation policy applies to gift certificate holders. If the gift certificate holder is a no show/no call for their scheduled appointment, they will no longer be able to redeem their certificate and the gift certificate will loose its entire value. If the GC holder cancels their appointment less than 24 hours before their appointment time, their gift certificate value will decrease by 50%. Gift Certificate service values cannot be substituted, exchanged or regifted.
~ Prices subjects to change without prior notice ~
